Department : Service Reports To : Service Manager Location : Nashik
Job Summary
The Service Advisor acts as the primary point of contact between customers and the service workshop. The role involves understanding customer concerns, preparing repair orders, explaining required services, coordinating with the workshop team, and ensuring timely vehicle delivery with high customer satisfaction in line with Toyota standards.
Key Responsibilities
1. Customer Handling
- Greet customers and understand vehicle concerns clearly.
- Conduct preliminary vehicle inspection and prepare job card/repair order (RO).
- Explain recommended repairs, service packages, and estimated costs.
- Obtain customer approval before starting work.
- Coordination with Workshop
- Coordinate with Job Controller and Technicians regarding job progress.
- Monitor repair status and update customers regularly.
- Ensure timely delivery of vehicles as promised.
- Upselling & Revenue Generation
- Promote value-added services, accessories, and service packages.
- Educate customers about preventive maintenance.
- Achieve monthly service revenue and labor targets.
- Documentation & System Entry
- Ensure accurate entry of repair orders in DMS.
- Maintain proper documentation for warranty and insurance jobs.
- Verify billing details before vehicle delivery.
- Customer Satisfaction
- Ensure quality check before handing over vehicle.
- Explain work done and invoice details clearly to customer.
- Handle customer complaints professionally.
- Support CSI (Customer Satisfaction Index) improvement activities.
Educational Qualification
- Diploma / Bachelor’s Degree in Automobile Engineering