Front Office Receptionist - Patient Relations & CommunicationOmKilkari Multispeciality Hospital

Shri Nagar Colony, Paharia, Varanasi - 221007, Uttar Pradesh

Be the First Smile Our Patients See

About OmKilkari Multispeciality Hospital

OmKilkari Multispeciality Hospital, Varanasi is a growing multispeciality healthcare institution providing comprehensive medical and surgical services across multiple specialties.

The hospital has services across Maternity & Women’s Health, Paediatrics & Child Care, Cardiology, Neurology/Neurosciences, Urology, General Medicine, General Surgery, Critical Care, Emergency Services, Operation Theatre and other specialty services.

With a strong focus on patient-centric care, clinical excellence, patient safety and NABH-oriented quality systems , OmKilkari is committed to providing a professional and compassionate healthcare experience.

We are looking for a professional, pleasant, well-organized and patient-focused Front Office Receptionist who will serve as the first point of contact for patients and visitors and will also manage telephone, WhatsApp and other patient communication channels .

1. POSITION DETAILS

Particular

Details

Position

Front Office Receptionist - Patient Relations & Communication

Department

Front Office / Reception

Employment Type

Full time

Location

Shri Nagar Colony, Paharia, Varanasi - 221007

Experience

Minimum 2 years preferred

Industry Experience

Hospital / Healthcare experience preferred

Education

Graduate preferred

Computer Skills

Good computer knowledge

Communication

Excellent Hindi & English communication

Salary

Competitive / Negotiable

2. JOB PURPOSE

The Receptionist will be responsible for managing the hospital's front desk, patient reception, appointments,



enquiries and communication channels .

The role combines: Front Office + Patient Relations + Appointment Coordination + WhatsApp Enquiry Management + Telephone Communication

3. KEY RESPONSIBILITIESA. Front Desk & Patient Reception

- Greet and welcome patients, attendants and visitors professionally.
- Serve as the first point of contact for patients visiting the hospital.
- Understand patient requirements and guide them to the appropriate department, doctor or service.
- Assist patients with registration and appointment procedures.
- Provide accurate information regarding doctors, departments, consultation timings and hospital services.
- Handle patient and visitor queries politely and efficiently.
- Maintain a welcoming, organized and professional reception area.
- Assist patients in navigating the hospital and locating departments.

4. Appointment Management

- Schedule, confirm, reschedule and cancel patient appointments as required.
- Coordinate appointments with consultants and respective departments.
- Maintain accurate appointment records.
- Inform patients regarding consultation timings and changes.
- Coordinate with doctors' consultation areas to manage patient flow.
- Follow up on appointment requests received through telephone and WhatsApp.
- Minimize avoidable waiting-time issues through effective coordination.
- Maintain records of appointments and pending appointment requests.

5.



WhatsApp Enquiry & Communication Management

The Receptionist will be responsible for professionally managing WhatsApp enquiries and patient communication received through the hospital's authorized WhatsApp number.

Responsibilities include :

- Respond promptly and professionally to patient enquiries received through WhatsApp.

- Handle enquiries regarding:

- Doctor availability

- Consultation timings

- Appointments

- Hospital departments

- Maternity and pregnancy-related services

- Gynaecology services

- Paediatric and child-care services

- Cardiology

- Neurology / Neurosciences

- Urology

- General Medicine

- General Surgery

- Diagnostics and investigations

- Admission-related information

- Hospital facilities and services

- Convert genuine enquiries into appointments wherever appropriate .

- Follow up with patients who have made enquiries but have not yet booked an appointment.

- Maintain records of WhatsApp enquiries, follow-ups and appointment conversions.

- Coordinate WhatsApp enquiries with the relevant department or consultant.

- Ensure pending enquiries are followed up within the appropriate time.

- Maintain shift-wise handover of pending conversations and follow-ups.

- Use approved hospital templates and communication formats where applicable.

- Share only authorized and verified hospital information .

Important

The Receptionist must not provide medical diagnosis, treatment advice or clinical opinions through WhatsApp or telephone. Medical queries must be forwarded to the appropriate doctor or authorized clinical team.

Urgent or emergency messages must be immediately escalated to the appropriate clinical/emergency team.

**6. Tel

📌 Front Office Receptionist - Patient Relations & Communication (Varanasi)
🏢 OM Kilkari Multispeciality Hospital
📍 Varanasi