Job Title: Customer Relationship Manager (CRM)

Location : Financial District, Hyderabad

Organization : Kidz District -children’s Play House

Job Summary

Key Responsibilities

- Welcome and assist walk-in customers with a warm and professional approach.
- Explain play area packages, memberships, birthday party packages, and events.
- Manage bookings for birthday parties, events, and play sessions.
- Build strong relationships with parents and ensure an outstanding customer experience.
- Follow up with enquiries and convert leads into confirmed bookings.
- Coordinate with operations and event teams to ensure seamless execution.
- Handle customer feedback, concerns, and complaints professionally.
- Maintain customer records and update the CRM system regularly.
- Support marketing campaigns by following up with leads and promoting upcoming events.
- Ensure the reception and customer areas are welcoming and well maintained.
- Prepare daily reports on enquiries, bookings, conversions, and customer feedback.
- Assist in achieving monthly revenue and customer satisfaction targets.

Required Skills :

- Excellent communication skills in English, Hindi, and Telugu.
- Strong interpersonal and relationship-building skills.




- Customer-first attitude with a pleasant personality.
- Good organisational and multitasking abilities.
- Basic computer knowledge (MS Office, Google Workspace, CRM software).
- Ability to work independently as well as in a team.
- Problem-solving and conflict-resolution skills.
- Professional appearance and positive attitude.

Qualifications

- Bachelor's degree in any discipline.
- 3+ years of experience in Customer Relationship Management, Front Office, Hospitality, Retail, Preschool, Entertainment, or Service Industry.
- Experience in event coordination or customer service will be an added advantage.
- Passionate about interacting with children and families.
- Energetic, approachable, and service-oriented.
- Comfortable working on weekends and holidays (weekly off on a weekday).
- Ability to thrive in a fast-paced customer-facing environment.

What We Offer

- Competitive salary with performance-based incentives.
- Friendly and positive work workplace.
- Opportunities for career growth and development.
- Exposure to customer engagement, events, and hospitality management.

Pay: ₹27,000.00 - ₹37,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Nanakaramguda)
🏢 Kidz District
📍 Nanakaramguda