Outlet : Cha Bar Location : Park Street, Kolkata Department : Food & Beverage Operations Salary Range : ₹12,000 - ₹15,000 per month Reporting To : Café Manager / Floor Supervisor

About Cha Bar

Cha Bar is the café division of Oxford Bookstore, known for its tea culture, café hospitality, books, and cultural ambiance. The role requires customer-friendly service standards, hygiene maintenance, and smooth coordination with kitchen and floor operations.

Position Summary

The Waiter / Service Associate will be responsible for providing excellent customer service, taking food & beverage orders, serving guests efficiently, maintaining cleanliness of the café floor, and ensuring a pleasant dining experience for customers.

Key Responsibilities

- Guest Service & Floor Operations
- Welcome and greet guests in a polite and professional manner
- Assist customers with seating arrangements and menu guidance
- Take customer orders accurately and coordinate with kitchen/bar counter
- Serve food, beverages, tea, coffee, and desserts as per service standards
- Ensure timely and efficient table service
- Handle customer requests, feedback, and basic complaints courteously
- Maintain proper table setup, cleanliness, and presentation

Billing & Coordination

- Coordinate with cashier for billing and payment collection
- Assist in order punching through POS system (if required)
- Inform customers about ongoing offers, combos, and specials
- Coordinate with kitchen staff for order status and service flow

Hygiene & Maintenance





- Maintain cleanliness and hygiene of dining area, service stations, and tables
- Follow food safety and grooming standards at all times
- Ensure crockery, cutlery, and serving items are properly cleaned and arranged
- Support opening and closing activities of the café

Team Support

- Assist fellow staff during rush hours and events
- Support café operations during book launches, events, and customer gatherings
- Perform additional floor duties assigned by management
- Minimum qualification: Graduate
- 1-3 years of experience in café, restaurant, QSR, or hospitality service
- Good communication and customer handling skills
- Basic understanding of food service etiquette
- Smart grooming and skilled behavior
- Ability to work in shifts, weekends, and holidays
- Knowledge of Bengali, Hindi, and basic English preferred

Preferred Skills

- Customer service orientation
- Positive attitude and teamwork
- Ability to handle pressure during peak hours
- Basic POS/billing knowledge
- Hospitality and interpersonal skills

Working Conditions

- Rotational shifts including weekends and holidays
- Standing duty for long hours may be required
- Fast-paced café and hospitality environment

Compensation & Benefits

- Salary: ₹12,000 - ₹15,000 per month
- Growth opportunities within café and hospitality operations

Job Types : Full-time, Fresher, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Service Associate (Kolkata)
🏢 APEEJAY OXFORD BOOKSTORES
📍 Kolkata