Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Recent World of Communications Broad outline of the Role This role is responsible for managing customer queries and operational issues, ensuring high-quality service delivery and adherence to service level agreements (SLAs). The position supports ongoing business operations and customer satisfaction by resolving issues efficiently and maintaining process excellence. The role will also involve participating in pilot projects and using AI-enabled tools for supportive tasks such as data analysis, prompt-based information retrieval, and productivity enhancement, while continuing to rely on established processes and human expertise for core responsibilities. Minimum Qualifications & Experience Graduate with 0-4 years of experience Other Knowledge & Skills Customer service operations Troubleshooting AI-Generated Data analysis SLA management and escalation Communication and collaboration Adaptability to new technologies AI-assisted Documentation AI-driven diagnostics AI-enhanced reporting Key Responsibilities Respond to and resolve customer queries and operational issues by leveraging AI-assisted tools alongside established procedures and escalation protocols Use available AI-enabled tools (e. g., chatbots, knowledge bases, prompt-based assistants) to support faster information retrieval and initial troubleshooting, where applicable. Analyze customer data and service trends using basic analytics tools to identify recurring issues and recommend improvements. Maintain SLA compliance by monitoring ticket status, escalating unresolved issues as per guidelines, and ensuring timely closure. Collaborate with technology and process teams to provide feedback on AI tool effectiveness and participate in pilot projects for new AI features. Ensure AI generated data quality and accuracy in all customer interactions and reporting. Participate in training and upskilling sessions on new technologies, including introductory AI tools relevant to customer service operations. Support the integration of new technologies into customer service practices, focusing on incremental improvements and responsible experimentation. Document and share learnings from AI tool usage to help build organizational capability and readiness for future AI adoption.

📌 Customer Service Executive - Technical Support Center (Pune)
🏢 Tata Communications
📍 Pune