Work from office .

- Location: Mohan Estate, New Delhi
- Listening to and understanding the customer’s requirements
- Provide product / service details & perks to Customers
- Providing end to end solutions to the customer
- Asking the correct questions - probing and prompting the customer wherever required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with as per Escalation matrix till closure
- Staying current with knowledge of products/ processes & services
- Ensure full adherence to all the quality parameters and SOP
- Cooperate with other Team members, SMEs and Team Leaders.
- Ensure 100% adherence to schedule
- Escalating the call to the team leader / manager, wherever desirable
- Handling irate / demanding customers where necessary, in a tactical manner.
- Contact: (phone hidden)

Pay: ₹20,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Application Question(s):

- Are you living near Mohan Estate?

Education :

- Bachelor's (required)

Language :

- English (required)

Location :

- Sarita Vihar, Delhi, Delhi (required)

Work Location: In person

📌 Customer Service Associate (Sarila)
🏢 Amisol Global
📍 Sarila