- Respond to Amazon Buyer-Seller messages within SLA timelines.
- Manage customer complaints on Amazon, Flipkart, Pepperfry, and the website.
- Create and manage customer complaint tickets on Zoho Desk and ensure timely resolution.
- Assist customers over calls by troubleshooting issues or arranging technical support / replacements.
- Resolve negative reviews and feedback on Amazon and the website.
- Politely request positive reviews from satisfied customers.
- Coordinate with internal teams to ensure smooth and quick issue closure.
Skills Required :
- Good verbal and written communication skills.
- Working knowledge of MS Excel or Google Sheets.
- Experience with e-commerce marketplaces is preferred.
- Customer-focused attitude and problem-solving skills.
Job Types : Full time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits :
- Paid sick time
Ability to commute/relocate:
- Kalyan, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you comfortable handling 60-100 customer interactions daily? (Yes/No)
- Write a reply to this customer: "My chair hasn’t arrived yet. I ordered 6 days ago. Very disappointed."
- Why do you want to work in customer service?
Experience :
- Customer support: 1 year (required)
Work Location: In person
📌 Customer Service Associate (Kalyan)
🏢 We Grow Ergonomic Solutions
📍 Kalyan
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