Position: Export Customer Service Executive

Industry: Freight Forwarding & Logistics

Experience:2-5 years

Location: Belapur, Navi Mumbai

Working Mon-to-Friday (10am to 6:30pm) on Saturday (10am to 3pm )

Responsibilities : ** Handle export shipment bookings (FCL/LCL)

- Coordinate with shipping lines, transporters, and CHA
- Prepare and verify export documentation (Invoice, Packing List, BL, etc.)
- Ensure timely submission of SI, VGM, and other shipping instructions
- Track shipments and provide updates to customers
- Handle customer queries and provide timely resolutions
- Coordinate with overseas agents/destination offices
- Ensure compliance with export procedures and documentation Key Skills Required:



Positive knowledge of export documentation and procedures Strong communication and coordination skills Ability to manage multiple shipments and deadlines Problem-solving and customer handling skills Familiarity with shipping line portals and logistics software Attention to detail and accuracy**

Qualifications: Graduate in any discipline (Logistics/Supply Chain preferred) 2-5 years of experience in freight forwarding/export operations Basic knowledge of Incoterms and international shipping Key Performance Indicators (KPIs): On-time shipment execution Customer satisfaction levels Accuracy in documentation Response time to customer queries

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Export Customer Service Executive (CBD Belapur)
🏢 Austral International
📍 CBD Belapur