Maintain strong customer relationships by responding professionally and appropriately to inquiries.

- Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer’s understanding of that information.
- Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
- Escalate customers inquiries to the appropriate department when needed.
- Research and stay up to date with company products, services, and processes.
- Keep track of customer service accounts and relevant data.
- Recommend process improvements and identify new product and service opportunities based on customer needs.

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,626.51 per month

Perks :

- Cell phone reimbursement
- Health insurance

Experience :

- 5S: 3 years (required)

Language :

- English (required)

Work Location: In person

📌 Csa (Customer Service Associate) (Bhopal)
🏢 Credencial management system india private
📍 Bhopal