- Build and maintain robust relationships with existing and prospective clients.
- Handle client inquiries, resolve concerns, and ensure timely follow-ups.
- Generate and qualify new leads through various online and offline channels.
- Coordinate with internal teams to ensure smooth execution of client requirements.
- Maintain accurate records of client interactions, leads, and follow-up activities.
- Prepare client reports, proposals, presentations, and other documentation as required.
- Ensure high levels of client satisfaction by delivering prompt and professional support.
- Monitor client feedback and recommend improvements to enhance the overall customer experience.
Required Skills & Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 0-2 years of experience in client servicing,
customer support, sales coordination, or a similar role.
- Excellent verbal and written communication skills.
- Strong client handling and relationship management abilities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CRM software will be an added advantage.
- Strong organizational, problem-solving, and multitasking skills.
- Ability to work independently as well as collaboratively in a team environment.