We are looking for a Customer Support Executive who will deliver high-quality customer service by resolving high-volume customer queries and providing guidance on account management, billing, and licensing basics. The role focuses on delivering prompt, empathetic, and professional support while ensuring a seamless customer experience Tasks Key Responsibilities Customer Support & Experience

- Handle customer interactions through chat and voice support channels.
- Address customer queries efficiently and ensure timely issue resolution.
- Deliver professional and empathetic customer service.

Account & Billing Support

- Assist customers with queries related to account access, billing, subscription plans, and product usage.

License & Admin Assistance

- Guide customers in user management, seat allocation, and Admin Console navigation.

Creative Tool Support

- Provide basic guidance on creative tools such as Adobe Express and Adobe Firefly for everyday tasks like creating resumes, social media posts, and marketing materials.

Documentation & Escalation

- Maintain accurate records of customer interactions in CRM systems.
- Escalate complex issues to higher-level support teams when necessary.

Retention & Renewal Support

- Identify potential renewal opportunities and reinforce product value to customers.




- Escalate high-risk accounts to the retention team when required.

Core Competencies

- Service Excellence: Strong ability to listen actively and resolve customer concerns effectively.
- Communication Skills: Ability to simplify product, billing, and service information.
- Sales & Retention Awareness: Basic understanding of renewal identification and customer retention techniques.
- Technical Aptitude: Ability to learn and navigate support tools and CRM systems.

Qualifications : Education

- Graduate from a recognized university or equivalent experience in a relevant field.

Experience

- 1-3 years of experience in Sales or Customer Support roles in an International BPO environment.

Requirements : Skills Required

- Excellent verbal and written communication skills.
- Global English proficiency at C1 level or higher (CEFR framework).
- Strong interpersonal and problem-solving skills.
- Ability to follow structured processes consistently.
- Familiarity with CRM tools or customer support platforms is an advantage.

Benefits : Compensation & Advantages

- Salary: Up to ₹5,00,000 per annum
- Travel Allowance: ₹3,500 per month
- One-way Cab Opt-out Allowance: ₹1,750 per month

📌 Customer Care Officer (Kolkata)
🏢 Global it solutions
📍 Kolkata