Job Title : Service Calling Executive Department : After-Sales Service Industry : Automobile (4-Wheeler Dealership) Location : [Location] Experience : 0-3 Years Employment Type : Full time

Job Summary

Key Responsibilities

- Contact customers for periodic service reminders and schedule service appointments.
- Follow up with customers regarding upcoming, due, and overdue vehicle services.
- Coordinate with the workshop and service advisors to confirm appointments.
- Conduct post-service feedback calls and record customer responses.
- Handle customer inquiries related to vehicle servicing and maintenance.
- Maintain accurate records of customer interactions in the CRM system.
- Inform customers about service campaigns, special offers, and value-added services.
- Escalate customer complaints and concerns to the relevant department for resolution.
- Monitor service appointment conversion and customer retention rates.
- Prepare daily, weekly, and monthly calling reports.

Pay: ₹10,000.00 - ₹11,000.00 per month

Work Location: In person

📌 Customer Service Assistant (Dewas)
🏢 UNITARA MOTORSNEXA
📍 Dewas