Job Overview

Duties

- First Point of Contact: Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback
- Response Time: Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction. Maintain a professional demeanor while demonstrating excellent phone etiquette.
- Issue Resolution: Resolving customer issues effectively and escalating them when necessary.
- Basic Computer Skills: Perform data entry tasks to maintain up-to-date customer records and interactions.
- Coordination: Collaborate with other departments to resolve complex issues effectively. Assist in the development of client services strategies to improve overall customer experience.

Skills & qualifications

- Bachelor's degree
- Proficient in data entry with attention to detail.




- Strong client services background with a focus on customer satisfaction.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse clientele.
- Experience in outbound calling and handling various customer service scenarios.
- Excellent office skills, including familiarity with standard office software and tools.
- Solid analytical skills to assess situations and provide effective solutions.
- Exceptional communication skills, both verbal and written, ensuring clarity and professionalism in all interactions.

Job Types : Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits :

- Paid time off

Education :

- Bachelor's (required)

Language :

- English (required)

Location :

- Lucknow, Uttar Pradesh (Lucknow) (required)

Work Location: In person

📌 Customer Support Associate (Lucknow)
🏢 TPS Technologies
📍 Lucknow