Customer Service Representative

Location : Mumbai, India (Office-based) Reporting to : Customer Service Manager Experience : 1-3 years (customer service / operations preferred)

About the Role

As a Customer Service Representative , you will be the first point of contact for customers and suppliers, providing timely and professional support across their lifecycle with Achilles. You will play a key role in ensuring a smooth customer experience by resolving queries, maintaining accurate records, and supporting customer engagement and retention activities.

This role suits someone who enjoys customer interaction, problem-solving, and working in a structured, process-driven environment.

Key Responsibilities

Customer Support & Engagement

- Build and maintain strong relationships with customers throughout their journey
- Proactively welcome new customers and guide them through onboarding and questionnaire completion
- Support customer training sessions, events, and engagement initiatives as required

Customer Retention & Value

- Support customer usage and retention through follow-ups, insights, and guidance
- Advise customers on improving visibility and value (profile updates, questionnaire changes, product codes, etc.)




- Ensure high levels of customer satisfaction and service consistency

Data Accuracy & Administration

- Maintain accurate and up-to-date records of customer interactions in CRM systems
- Proactively contact customers to keep account and data details current
- Support quality checks and processing of customer questionnaires and submissions

Team Collaboration

- Support colleagues with escalations or customer issues when required
- Participate in daily huddles and team meetings
- Work towards meeting individual and team KPIs

What We’re Looking For

Skills & Competencies

- Solid customer service and communication skills
- Good problem-solving ability and attention to detail
- Ability to manage multiple tasks and meet deadlines
- Positive attitude with a willingness to learn and support others

Experience & Qualifications

- Prior experience in customer service, operations, or support roles preferred
- Graduate preferred

Job Types : Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Provident Fund
- Work from home

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 Achilles Information India Private
📍 Mumbai