29 Oct
|
Seydeltech India
|
Pune
29 Oct
Seydeltech India
Pune
Roles & Responsibilities :
- Provide customer service and technical support for hardware, software, OS, internet, and networking issues.
- Install software, troubleshoot system problems, and escalate complex cases when required.
- Maintain accurate records in the helpdesk ticketing system.
- Process shipments, returns, work orders, and ensure proper documentation.
- Coordinate with logistics and accounts for dispatches and invoices.
- Ensure compliance with packaging and carrier guidelines.
- Meet performance targets (KPI/MPS) and maintain punctuality.
Qualifications :
- Diploma/Degree in Electrical/Electronic Engineering preferred.
- Call center or customer support experience is an advantage.
- Technical troubleshooting knowledge required.
Job Types : Full-time, Permanent
Pay: ₹300,000.00 - ₹650,000.00 per year
Perks :
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Representative (Pune)
🏢 Seydeltech India
📍 Pune