We are seeking a Customer Sales Support Representative results-driven ,energetic and ready to work in high paced early stage Startup environment to manage and convert inbound leads into qualified sales opportunities. This role bridges customer service and sales execution responding to incoming inquiries, qualifying prospects, nurturing relationships, and closing sales while delivering an exceptional customer experience.

Key Responsibilities - Lead Management & Sales Conversion Qualify prospects using established criteria (budget, authority, need, timeline) Conduct product/service consultations to identify customer requirements Present solutions tailored to customer needs Prepare and deliver quotes, proposals, and pricing information Close sales and process orders accurately in CRM/ERP systems Follow up consistently to maximize conversion rates

Key Responsibilities - Customer Support & Relationship Management Provide accurate product/service information Address customer inquiries, objections, and concerns professionally Maintain ongoing communication with prospects and customers Coordinate with internal teams (sales, operations, finance) to ensure seamless order fulfillment Support upsell and cross-sell initiatives

Key Responsibilities - CRM & Reporting Maintain accurate and up-to-date records in CRM Track lead status and pipeline progress Report on KPIs including conversion rate, response time, and revenue generated Identify patterns to improve lead handling and sales outcomes

Required Qualifications 0-5 years of experience in sales support, inside sales, or customer service with sales responsibility Proven ability to convert inbound inquiries into sales Strong verbal and written communication skills Experience using CRM systems (e.g., Salesforce,Interakt, HubSpot, Zoho, etc.)



Excellent organizational and time-management skills Comfortable working with sales targets and performance metrics Preferred Qualifications Experience in B2C/B2B or consultative sales environments Familiarity with lead qualification frameworks (e.g., BANT) Basic understanding of sales funnels and pipeline management Experience handling high-volume inbound inquiries Key Competencies Customer-centric mindset Persuasive communication Objection handling Attention to detail Commercial awareness Proactive follow-up discipline Ability to multitask in a fast-paced environment Performance Metrics (KPIs) Inbound lead response time Lead-to-prospect conversion rate Opportunity-to-sale conversion rate Revenue generated from inbound leads Customer satisfaction (CSAT) CRM accuracy and data completeness

Reporting Structure Reports to: Opertaions and Growth Head Works closely with: Marketing, Operations, Customer Success, FinanceSkill(s) requiredEnglish Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)Kannada Proficiency (Spoken)MS-ExcelMS-OfficeTelugu Proficiency (Spoken)Earn certifications in these skillsLearn Business CommunicationLearn MS-Excel

Who can apply

1. are available for full time (in-office) internship

2. can start the internship between 11th Feb'26 and 18th Mar'26

3. are available for duration of 5 months

4. have relevant skills and interests

- Women wanting to start/restart their career can also apply.

Other requirements

Should be able to work from office

Should be fluent in English and Hindi

Kannada and other regional language will be an added advantage

very polite and empathetic in understanding customer and building rappo

Job Types : Full-time, Permanent

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement

Location :

- HSR Layout, Bengaluru, Karnataka (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: Hybrid remote in HSR Layout, Bengaluru, Karnataka

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