The position suits a detail oriented individual with one to two years of hands on customer service experience. 3. Experience : 1 - 2 years 4. Required Skills : Technical Skills: Customer Service Domain Skills: 5.

- Resolve customer issues by investigating reported problems documenting findings and providing clear and practical resolutions that align with company policies and service quality standards. -Maintain accurate and thorough records of every customer interaction in the customer relationship system to support seamless follow up and data driven service improvements. -Collaborate with cross functional teams such as operations billing and product support to address complex cases and ensure that customers receive comprehensive and timely responses. -Follow defined workflows service level targets and escalation paths to ensure that every case is handled within agreed timelines and contributes to overall team performance metrics.
- Provide transparent guidance to customers on product features processes and self service options to reduce repeat contacts and empower customers to resolve simple issues independently.



-Monitor open cases and pending actions consistently to ensure that no customer request is overlooked and that all commitments made during interactions are fulfilled. -Adapt communication style to diverse customer profiles and channels to ensure that information is easy to understand respectful and aligned with company tone of voice. -Use feedback trends and common issues from daily interactions to suggest practical improvements to knowledge base content scripts and standard operating procedures.
- Display solid problem solving and analytical skills with the capacity to quickly understand issues identify root causes and recommend practical resolutions. -Bring experience using customer relationship or ticketing systems along with basic office productivity tools to log cases track progress and prepare simple reports. -Work effectively in a hybrid model by managing time tasks and communication tools responsibly both in office and remote settings while maintaining reliable performance. 9.

Job Location : Primary Location : CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location : NA NA Alternate Location 1 : NA NA 10. Job Type : PE-Customer Service PR [85IO69] 11. Demand Requires Travel? : No 12.

Certifications Required : NA.

📌 Entry-level Customer Service Representative (Afzalgarh)
🏢 Cognizant
📍 Afzalgarh