Head - Customer Success

Bangalore, India

About the Role

We are looking for a seasoned and strategic Head of Customer Success to lead and scale global customer success function at Aprecomm. This is a leadership role requiring a solid blend of technical expertise, business acumen, and customer-centricity .

What You’ll Do

Customer Success Leadership

- Lead and scale the Customer Success organization across regions
- Define and execute customer success strategies aligned with business goals
- Build a high-performance, customer-centric culture

P&L; Ownership & Revenue Growth

- Own and manage P&L; for customer success and services business
- Drive revenue through renewals, upsell, cross-sell, and expansion strategies
- Identify monetization opportunities within the existing customer base

Customer Engagement & Retention

- Build and manage relationships with CXOs and senior stakeholders
- Ensure high customer satisfaction, retention, and long-term value realization
- Act as an escalation point for critical customer issues

Technical & Solution Expertise

- Leverage strong technical understanding to engage with product, engineering, and customer teams
- Drive solution adoption, value realization, and customer outcomes
- Translate customer needs into product and service improvements

Operational Excellence

- Establish KPIs, dashboards, and governance models for customer success
- Drive forecasting,



customer health tracking, and performance reviews
- Collaborate with Sales, Product, and Delivery teams for seamless execution

What We’re Looking For

Experience

- 25+ years of experience in Customer Success, Delivery, or Sales leadership roles
- Strong background in telecom, networking, SaaS, or technology-driven industries
- Proven experience in owning P&L; and driving revenue growth
- Demonstrated success in managing large enterprise customers

Skills

- Strong technical acumen with the ability to engage in solution-level discussions
- Excellent stakeholder management and relationship-building skills
- Strategic thinking with execution excellence
- Strong leadership and team-building capabilities
- Customer-first mindset with strong business orientation

What Success Looks Like

- High customer retention and satisfaction (CSAT/NPS)
- Significant revenue growth from existing customers
- Strong adoption of products and solutions
- Scalable and high-performing Customer Success organization

Why Join Us

- Leadership role with high visibility and impact
- Opportunity to shape the global customer success strategy
- Work with cutting-edge technology and global customers
- Fast-growing, innovation-driven organization

Pay: ₹77,611.58 - ₹103,093.12 per month

Work Location: In person

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