Job Title : Customer Support Executive

Department : Ecommerce

Location : Mohali

Employment Type : Full Time

Experience Required : 1 to 2 years

Working Model : Work From Office

Shift Timing : US Shift

- Role Summary : - Key Responsibilities :

- Resolve issues related to orders, shipping, refunds, cancellations, and product inquiries
- Ensure high levels of customer satisfaction through effective communication
- Escalate complex issues to relevant teams when necessary
- Maintain proper records of customer interactions and transactions
- Follow company guidelines, SOPs, and customer service standards
- Meet defined SLAs, response time, and quality benchmarks

- Required Skills & Competencies :

- Bachelor’s degree in any field (or equivalent practical experience)
- 1-2 years of experience in customer support, preferably in eCommerce




- Good problem-solving and conflict-resolution abilities
- Ability to handle multiple queries simultaneously
- Customer-first attitude with attention to detail
- Comfortable working in US shift timings

- Preferred Skills :

- Prior experience in eCommerce platforms or marketplaces
- Familiarity with helpdesk/ticketing tools
- Understanding of order management and shipping workflows
- Experience handling international customers

- Why Join Us :

- Prospect to work with global customers and markets
- Collaborative and growth-oriented work environment
- Exposure to eCommerce operations and customer experience best practices
- Continuous learning and development opportunities

📌 Customer Support Executive (Nagar)
🏢 VT NETZWELT PRIVATE
📍 Nagar