Job Summary : Key Responsibilities :

- Handle inbound customer calls and respond to queries in a skilled manner
- Provide accurate information about courses, services, schedules, and processes
- Manage end-to-end customer queries and ensure timely resolution
- Record and update customer interactions in the system/CRM
- Coordinate with internal departments for query resolution when required
- Follow up with customers to ensure closure and satisfaction
- Maintain call quality and service standards
- Adhere to company policies and support processes

Key Skills and Competencies :

- Good verbal and written communication skills
- Strong problem-solving and listening skills
- Customer-focused attitude
- Ability to handle queries patiently and professionally
- Basic computer knowledge (MS Office / CRM tools preferred)
- Ability to work in a fast-paced environment

Eligibility Criteria :

- Any bachelor’s degree.
- Good Communication skills.




- Minimum 1 year of experience in customer support / customer service / call handling

Key Performance Indicators (KPIs) :

- Inbound call handling efficiency (calls handled per day/week)
- Average response and resolution time
- Customer Satisfaction Score (CSAT)
- Query closure
- Call quality and compliance score
- Customer feedback and complaint ratio

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Current CTC?
- What is your Notice Period?

Education :

- Bachelor's (required)

Experience :

- Customer support: 1 year (required)

Language :

- English (required)

Work Location: In person

📌 Customer Support Associate (Gurugram)
🏢 DBMCI
📍 Gurugram