Role Overview : As a Customer Support Executive at Wydez, you will be the front line of our commitment to customer satisfaction. Your primary responsibility is to ensure that every interaction with our clients is positive, efficient, and resolves their queries effectively.

Key Responsibilities : Provide accurate information about our products and services. Address and resolve customer issues or concerns with professionalism and empathy.

Problem Resolution :Troubleshoot and resolve customer problems in a timely manner. Collaborate with internal teams to escalate and resolve complex issues.

Customer Education :Educate customers on product features and functionalities. Provide guidance on using our services to maximize customer satisfaction.

Documentation :Maintain detailed and accurate records of customer interactions and transactions. Collaborate with the team to update knowledge base articles for customer self-service.

Feedback and Improvement :Gather customer feedback and insights to contribute to product and service enhancements. Collaborate with cross-functional teams to improve customer support processes.





Qualifications and Skills :

- Proven experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Empathetic and patient approach to customer interactions.
- Problem-solving skills and ability to think on your feet.
- Tech-savvy with the ability to learn and understand product functionalities.
- Prior experience with CRM software is a plus.

Benefits :

- Competitive salary and performance-based incentives.
- Ongoing training and development opportunities.
- Cooperative and inclusive work environment.
- Opportunities for career growth within a rapidly expanding company.

Pay: ₹100,000.00 - ₹150,000.00 per year

Benefits :

- Cell phone reimbursement

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Customer Support Executive (Jamshedpur)
🏢 Wydez Tech
📍 Jamshedpur