Job Summary

You will assist with product inquiries, order updates, exchanges, returns, and after-sales support while helping customers make informed purchase decisions. This role also includes performance-based incentives for successful sales conversions.

Key Responsibilities

- Assist customers with product details, pricing, availability, sizing, order tracking, exchanges, and returns.
- Provide personalised guidance to help customers complete their purchases.
- Follow up on customer queries to ensure timely resolution.
- Maintain accurate records of customer interactions.
- Coordinate with Operations and Logistics to resolve customer concerns.
- Deliver a positive, professional, and customer-first brand experience.
- Meet customer satisfaction, response time, and service quality standards.

What We Expect

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Good observation and attention to detail.
- Customer-first mindset with a positive and empathetic approach.
- Strong problem-solving and conflict-resolution abilities.
- Ability to stay calm and professional while handling customer concerns.
- Good organizational and time management skills.
- Basic computer proficiency and ability to work with CRM or customer support tools.
- Ability to multitask and manage multiple customer conversations efficiently.




- A proactive attitude with a willingness to learn and adapt in a fast-paced environment.
- Sales-oriented mindset with the ability to identify opportunities to convert inquiries into purchases.
- Team player with a high sense of ownership and accountability.

Qualifications

- Bachelor's degree in any discipline (preferred).
- 0-1 years of experience in customer service, customer support, telecalling, retail, or a similar customer-facing role.
- Freshers with excellent communication skills and a customer-first attitude are encouraged to apply.

What We Offer

- Competitive salary
- Performance-based sales incentives
- Career growth opportunities
- Supportive and cooperative work environment
- Learning and development opportunities

If you're passionate about building your career with Tiramisu , we'd love to hear from you!

Location :Surat, Gujarat

Join us and be a part of a fast-growing jewellery brand that celebrates craftsmanship, innovation, and exceptional customer experiences.

Pay: ₹10,000.00 - ₹15,000.00 per month

Application Question(s):

- Are you willing to work from our Surat office?
- Which languages can you communicate fluently in?
- What is your notice period?
- What is your expected monthly salary (₹)?

Work Location: In person

📌 Customer Care Executive (Surat)
🏢 Tiramisu Retails Private
📍 Surat