Job Description (JD)

Customer Care Executive

Company Details

Department: Operations / Customer Support

Location: Shivaji Nagar, Model Colony, Pune

Position Details

Details

Job Title

Vacancy

Qualification

Experience

Salary Range

Location

Job Summary

Information

Customer Care Executive

1

Graduate (Any Stream)

1 - 2 Years

₹13,000 - ₹16,000 per month

Shivaji Nagar, Model Colony, Pune

We are looking for a dedicated and customer-focused Customer Care Executive to manage

handle customer inquiries, track shipments, resolve complaints, and ensure smooth

coordination between customers and internal teams.

Key Responsibilities

professionally.

- Coordinate and manage reverse pickup requests efficiently.
- Track shipment status and update customers regarding delivery or pickup progress.
- Resolve customer complaints within defined timelines.
- Escalate complex cases to senior management when required.
- Coordinate with operations, warehouse, and delivery teams.
- Maintain accurate customer records and service logs.




- Prepare daily and weekly reports related to pickups and complaints.
- Ensure high customer satisfaction through proper follow-ups.
- Follow company policies and service quality standards.

Required Skills & Competencies

- Excellent verbal and written communication skills
- Strong customer handling abilities
- Problem-solving and conflict resolution skills
- Basic knowledge of MS Office (Excel, Word, Outlook)
- Ability to multitask and work under pressure
- Strong coordination and follow-up skills
- Attention to detail and organization

Preferred Attributes

- Experience in logistics, courier, e-commerce, or reverse pickup operations is an

advantage

- Ability to work in a fast-paced setting
- Positive attitude and team-oriented mindset

Job Types : Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person

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