Role & responsibilities

- Effective Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.

Skills Required :

- Good communication
- Grasping power
- Listening Skill
- Product Knowledge
- Computer Operating
- Coordination

Pay: Up to ₹25,000.00 per month





Benefits :

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Udhana, Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected salary?

Education :

- Master's (preferred)

Experience :

- Customer support: 2 years (preferred)

Language :

- English (preferred)

Location :

- Udhana, Surat, Gujarat (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

📌 Customer Care Executive (Udiana)
🏢 NJ INDIA INVEST
📍 Udiana