- Handle inbound and outbound customer calls professionally
- Resolve customer queries, complaints, and requests efficiently
- Provide accurate information about products and services
- Maintain high levels of customer satisfaction
- Record and update customer interactions in the system
- Achieve daily/weekly performance targets
Eligibility Criteria :
- Good communication skills in English (mandatory for international process)
- Basic computer knowledge and typing skills
- Solid problem-solving and listening skills
- Willingness to work in rotational shifts
Preferred Skills :
- Prior experience in BPO/Customer Service
- Ability to multitask and work under pressure
- Positive attitude and team player
Salary & Benefits :
- Competitive salary package
- Attractive incentives and bonuses
- Training and development programs
- Career growth opportunities
- Friendly work environment