Customer Support Executive (CSE) serves as the primary point of contact between an organisation and its customers, ensuring satisfaction by resolving issues and providing guidance. While entry-level roles focus on direct interaction, senior "Executive" roles often involve team management, policy creation, and strategic process improvement. Core Responsibilities

- Problem Resolution : Troubleshooting product or service issues, providing step-by-step guidance, and managing billing or technical queries.
- Case Management : Logging detailed records of interactions in Customer Relationship Management (CRM) systems (e.g., Salesforce, Zendesk) and escalating complex issues to appropriate internal teams.
- Feedback & Improvement : Collecting customer feedback via surveys to identify recurring issues and suggesting process enhancements to management.
- Leadership (Senior Levels) : Supervising a team of representatives, designing training programs, and establishing standard operating procedures (SOPs).
- Age criteria 18 to 29 years

Job Types : Full time, Permanent, Fresher

Pay: ₹16,387.64 - ₹32,249.97 per month

Work Location: In person

📌 Customer Support Executive (Cse) (Pimpri-Chinchwad)
🏢 Surekha Technologies
📍 Pimpri-Chinchwad