Customer Support Executive (CSE)

Key Responsibilities

- Attend incoming customer calls regarding product complaints and warranty-related issues.
- Provide timely and effective resolutions to customer concerns while ensuring high levels of customer satisfaction.
- Maintain accurate records of customer interactions, complaints, and resolutions in the system.
- Perform data entry and manage customer and service-related information efficiently.
- Monitor and track replacement products dispatched to customers and ensure timely delivery and closure of cases.
- Handle buyer inquiries received through various channels and transfer qualified leads or sales-related inquiries to the Sales Team.
- Process warranty registrations and provide warranty certificates to customers upon successful registration on the company website.
- Follow up with customers after issue resolution and request them to share their feedback and product reviews on Amazon.




- Coordinate with internal teams to ensure prompt resolution of customer requests and complaints.
- Prepare and maintain reports related to customer support activities, warranty claims, and replacement tracking.

Required Skills & Qualifications

- Graduate in any discipline.
- 0-3 years of experience in customer support, customer service, or a related role.
- Excellent verbal and written communication skills.
- Solid data entry and record-management skills.
- Ability to handle customer complaints professionally and empathetically.
- Good organizational and follow-up skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Jaipur)
🏢 CORVIDS INDIA
📍 Jaipur