Customer Support Executive (Technical Support)

Location : Bhopal, Madhya Pradesh Department : Customer Support Employment Type : Full-Time Shift : Day Shift

About the Role

Key Responsibilities

- Assist customers with product setup, onboarding, and configuration.
- Troubleshoot product, integration, and configuration-related issues.
- Understand customer requirements and provide timely resolutions aligned with business processes.
- Identify and differentiate between configuration issues, user errors, and product defects, and escalate issues with proper documentation when required.
- Handle customer queries related to subscriptions, renewals, upgrades, cancellations, and billing.
- Ensure adherence to SLA timelines while managing multiple customer requests.
- Maintain accurate records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.




- Continuously enhance product knowledge and stay updated on integrations, automation workflows, and emerging technologies.

Required Qualifications

- B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or an equivalent technical qualification.
- Excellent written and verbal English communication skills.
- Robust troubleshooting, analytical, and problem-solving skills.
- High attention to detail, ownership, and accountability.
- Ability to confidently handle customer interactions independently.

Preferred Experience

- 0-3 years of experience in Technical Support, Customer Support, Product Support, SaaS Support, or a similar role.
- Freshers with strong technical fundamentals and communication skills are encouraged to apply.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Support Associate (Bhopal)
🏢 Magnet Brains Software Technology
📍 Bhopal