Position: Customer Success Specialist

Location: Ahmedabad

Working Days: 6 days

Experience Required: 3-6 Years

Client: Mobile App based toy library

Key Responsibilities : Client Relationship Management :

- Build and maintain strong relationships with clients through regular communication.
- Understand client goals, expectations, and requirements.
- Act as the primary point of contact for assigned clients.

Customer Success & Support :

- Ensure clients receive timely updates and support throughout project execution.
- Resolve client concerns and coordinate internally for quick solutions.
- Maintain high customer satisfaction and retention rates.

Coordination & Communication :

- Collaborate with internal teams to ensure smooth workflow and timely deliveries.
- Follow up on ongoing tasks, deliverables, and client feedback.
- Maintain proper communication records and reports.

Process & Reporting :

- Track client interactions, project status, and escalation points.
- Prepare weekly/monthly customer success reports.
- Identify improvement opportunities in customer experience processes.





Required Skills & Qualifications :

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Ability to manage multiple clients and tasks simultaneously.
- Problem-solving mindset with attention to detail.
- Good organizational and coordination skills.
- Proficiency in Google Workspace, Excel, and CRM tools is preferred.

Preferred Qualifications :

- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 3-6 years of experience in Customer Success, Client Servicing, Account Management, or related roles.
- Experience in B2C/D2C, startup, or service-based environments is a plus.

What We’re Looking For :

- A people-first mindset with strong professionalism.
- Ownership-driven attitude and accountability.
- Ability to work in a quick-paced environment.
- Strong follow-up and coordination capabilities.
- Positive, solution-oriented approach.

📌 Customer Success Specialist (Ahmedabad)
🏢 PinnacleU
📍 Ahmedabad