Job description :

1. To follow up with institutions to make necessary amendments to records.

2. To enter the details of every interaction in the system

3. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated.

4. To capture suggestions received from institutions during query handling and convey the same to the Business teams.

5. Helpdesk working hours are 8:00 am to 8:00 pm, Monday to Saturday. Shifts from

08:00 am to 05:00 pm

09:00 am to 06:00 pm

10:00 am to 7:00 pm

11:00 am to 08:00 pm

Eligibility criteria

1. Positive and healthy attitude towards work

3. Excellent communication skills, spoken and written

4. Fluency in English and Hindi. Additional languages known would be an added advantage

5. Pleasant tone and pace of speech

6. Prior experience in BPO/Call Centre/Helpdesk of any nature

8. Basic knowledge of Windows OS

9. Knowledge of MS Office Tools is an added advantage

Job Types : Full time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits :

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Kurla)
🏢 Access Systems
📍 Kurla