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Employee Success

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Delivery & Operations Specialist

- Team: Trailhead Training Operations
- Location: Bangalore / Hyderabad
- Shift: PST (Pacific Standard Time)
- About the Role
- The Delivery & Operations Specialist is responsible for the operational execution and coordination of
- Salesforce training delivery programs. This role serves as a primary operational point of contact for
- Learning Credit management, Private Workshop execution, and PST-hour stakeholder support.
- The position partners closely with Sales, Customer Success, instructors, and learners to ensure seamless
- delivery of training programs, effective utilization of learning offerings, and a consistent, high-quality
- customer experience.
- Role Summary
- This role focuses on end-to-end training operations support, including Learning Credit administration,
- workshop coordination, learner enablement, and real-time operational support during PST business
- hours. The specialist ensures that training programs are delivered efficiently, accurately, and in alignment
- with defined service levels and operational standards.
- Key Responsibilities




- Learning Credit Operations Manage end-to-end Learning Credit operations including account management, EDU code
- provisioning, consumption tracking, extension processing, and customer communications Support Learning Credit utilization through proactive engagement with Account Executives,
- Customer Success Managers, and customers Ensure accurate execution of Learning Credit processes in accordance with defined policies and
- controls
- Private Workshop Coordination Support Private Workshop execution from registration through delivery Coordinate with instructors, customers, and internal stakeholders to ensure operational readiness Manage logistics, communications, scheduling updates, and escalation resolution Monitor workshop milestones and ensure timely completion of all operational activities
- PST Hour Support & Learner Operations
- Provide dedicated PST-hour coverage for internal support channels Respond to training, Learning Credit, and eLearning-related queries via Slack, case systems, and-
- Operational Excellence & Continuous Improvement Identify operational gaps and support process improvement initiatives Contribute to audits, documentation updates, and standard operating procedures Participate in ad-hoc projects and cross-functional initiatives to improve delivery efficiency- Required Qualifications 2-4 years of experience in training operations, learning & development coordination,



or customer- success operations Experience working with Learning Management Systems (Salesforce LMS / Trailhead ecosystem- preferred) Familiarity with Salesforce organizational tools and learning operations processes (e.g.,- provisioning, Org management) Solid written and verbal communication skills Ability to work independently during PST hours in a globally distributed team environment Strong organizational skills with the ability to manage multiple priorities and meet SLAs High attention to detail with strong problem-solving and analytical skills- Preferred Qualifications Experience supporting enterprise learning programs or customer enablement functions Exposure to eLearning operations, including learner access and troubleshooting Experience working in cross-functional global operations teams Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesfo

📌 Training Administration & Operations Analyst (Bengaluru)
🏢 salesforce
📍 Bengaluru