Additional Information
Job Number26141506
Job CategoryRooms & Guest Services Operations
Location1 Pakhal Faridabad Gothda Mohbtabad, Haryana 121001, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

- Communicates any variations to the established norms to the appropriate department in a timely manner.

- Sends copy of MOD report to all departments on a daily basis.

- Strives to improve service performance.

- Ensures compliance with all policies, standards and procedures.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

- Understands and complies with loss prevention policies and procedures.

- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience





- Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

- Empowers associates to provide excellent customer service.

- Provides immediate assistance to guests as requested.

- Serves as a leader in displaying outstanding hospitality skills.

- Sets a positive example for guest relations.

- Responds to and handles guest problems and complaints.

- Ensures associates understand customer service expectations and parameters.

- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

- Participates in the development and implementation of corrective action plans to improve guest satisfaction.

- Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

- Participates as needed in the investigation of associate and guest accidents.

- Observes service behaviors of associates and providing feedback to individuals.

- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

- Celebrates successes and publicly recognizes the contributions of team members.

- Ensures associates are cross-trained to support successfully daily operations.

- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.





At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an setting where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

萬豪酒店潛心鑽研待客之道，把握每一次創新機會，為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師，傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想，用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣，萬豪酒店誠摯歡迎您的加入，豐富機遇待您發掘。加入萬豪酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。

JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌，在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化，深信員工是我們的立足之本，有了快樂的員工，才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟，傳承了萬豪國際集團創始人 J.Willard Marriott（與品牌同名）的優秀品質。歡迎加入我們，成為 JW 萬豪大家庭的一員，體驗不同以往的工作氛圍，在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會，讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。

📌 Duty Manager (India)
🏢 Marriott International
📍 India