- Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
- Work closely with the technical team to escalate and resolve complex issues.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Guide customers on software installation, features, and usage.
- Ensure customer satisfaction by providing prompt and efficient support.
- Assist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications:
- Education: Any graduate (preferred in IT, Computer Science, or related fields).Experience: 0-3 years of experience in customer support, preferably in a software/IT product company.
- Language Proficiency: Must be fluent in at least 0ne or more South Indian languages (Tamil,
Hindi & Kannada) along with English.
- Soft Skills: Strong communication, problem-solving, and customer-handling skills.
- Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.
How to Apply : Job Types : Full time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits :
- Cell phone reimbursement
- Paid time off
Ability to commute/relocate:
- Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (preferred)