Job Title : Customer Support Executive / Product Expert
Location : Hyderabad (Onsite) Experience : 2-4 Years Employment Type : Full-Time Shift : Rotational
Job Summary : We are looking for a Customer Support Executive / Product Expert who will act as the bridge between customers and the engineering team. The role involves handling complex support tickets, troubleshooting technical issues, and contributing to product improvements through structured customer feedback.
Key Responsibilities :
- Take ownership of customer support tickets and ensure timely resolution
- Troubleshoot technical issues in collaboration with the Engineering team
- Escalate and track product defects until closure
- Document solutions and maintain detailed ticket records
- Capture user feedback and identify UX gaps and friction points
- Coordinate with Product Management to log and track enhancement requests
- Share actionable insights with Product and Engineering teams
- 2-4 years of experience in Customer Support / Product Support / Technical Support
- Graduate (mandatory)
- Robust troubleshooting and analytical skills
- Excellent verbal and written communication skills
- Ability to work in rotational shifts
Work Details :
- 8-10 hours per day, 5 days a week
- Rotational shifts and rotational weekly offs
- Must be available between 6:00 AM - 2:00 AM
- Weekend availability required (either Saturday or Sunday mandatory)
Interview Process (4 Rounds) :
- Initial Screening Call
- Mettl Test (Technical - Proctored)
- Technical Interview
- HR Round (Face-to-Face - Final Offer)