Profile: (Customer Support + App Publisher)

Experience: 1-2 Years

Location : Saket, New Delhi

Employment Type :Full time

Salary: up to ₹ 40000 per month depend upon experience

About Mogi IO : Role Overview : Key Responsibilities :

- Act as the primary point of contact for assigned clients, building strong relationships and ensuring customer satisfaction. :

- Coordinate with internal teams (development, QA, design, operations) to manage project execution and delivery.

- Facilitate and coordinate project management activities, including tracking timelines, deliverables and dependencies.

- Proactively follow up with clients on pending tasks and ensure smooth progress.

- Monitor project health and escalate risks or blockers to leadership and clients as necessary.

- Ensure ongoing support, adoption and success of Mogi IO’s solutions for clients.

- Identify opportunities for upselling, cross-selling, and strengthening long-term client relationships.

Requirements :

- Bachelor’s degree in Business Administration, Computer Science,



Project Management, or a related field.

- 2 years of experience in customer success, client servicing, account management, or project coordination, preferably in SaaS/Tech/IT services. :

- Hands-on understanding of mobile and web app publishing (Android Play Store, Apple App Store, and Web platforms). :

- Strong organizational skills with the ability to prepare structured MoMs and manage multiple projects simultaneously.

- Excellent communication, presentation and interpersonal skills.

- Familiarity with project management and collaboration tools (JIRA, MS Teams, Slack, etc.).

- Proactive problem-solving attitude with strong accountability.

What We Offer :

- An opportunity to work on exciting projects in a high-growth tech environment.
- Exposure to international clients and cutting-edge digital platforms.

Pay: Up to ₹40,000.00 per year

Work Location: In person

📌 Customer Success Executive (Saket)
🏢 Mogi IO
📍 Saket