Job Role: Team leader Job Location: Nagpur Qualification: Graduate & Above Domain Expertise: Life & Pensions Key responsibilities: Training: - Manage a set of current hires through initial team bonding exercises - Prepare a training schedule and adhere to timelines. - Track attendance and maintain MIS for test scores etc. - Ensure that training material is updated - Gauge the understanding levels of the batch from time to time and report back to the Manager. - Provide ongoing, constructive feedback to the team - Initiate ID creation requests with the tech team - Ensure that the entire batch is aware of the quality parameters - Ensure complete supervision as soon as the batch hits the floor - Identify gaps and plan training sessions for the existing team Operations: - Manage a team of 15-20 + associates - Track attendance and maintain MIS for test scores etc - Ensure that training material is updated - Provide ongoing, constructive feedback to the team - Identify gaps and plan training sessions for the existing team - Responsible for customer service turnaround within set time frames - Ensure accurate documentation of customer profiles - Handle written customer correspondence on behalf of customer - Communicate with operations staff on client issues,



policy change etc - Should be able to communicate effectively with customer based out of UK - Passing the case to the relevant Q based on information given/missing - Should be able to analyze customer requirements & process cases accordingly - Meet unit level targets set for efficiencies, service levels and attrition SKILLS REQUIRED: - Working knowledge of PCs e.g. MS Office - Excellent keyboard skills - Generic understanding of customer service - Excellent spoken English and written communication skills - No Regional Accent - Ability to verbalize thoughts - Correct construction of sentences and Grammatically correct English - Good grasping power - Excellent listening skills - Team player - Understanding of job profile applied for - UK Insurance knowledge would be preferred Preferred Knowledge: - Certification / Knowledge of CII - CF1 / FA1 / FA2 - Any other certification in Insurance - Location - Nagpur - Job Function - BUSINESS PROCESS SERVICES - Role - Team Leader - Customer Relationship Management (Retail) - Job Id - 420421 - Desired Skills - Insurance Qualifications : BACHELOR OF COMMERCE

📌 Team Leader (Nagpur)
🏢 Tata Consultancy Services
📍 Nagpur