Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Responsibilities :

- Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
- Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
- Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
- Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
- Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
- Maintain client confidentiality and deliver a consistent and professional level of service at all times
- Assist customers with vendor registration via online customer payment portals
- Enter detailed notes and client information in the online collection tool




- Research and perform special projects and other activities as needed
- Provide backup support for Collections Supervisor where necessary
- Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
- Build and maintaining solid relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
- Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
- Maintain regular detailed notes and client information in our Collections tool
- Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
- Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
- Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
- Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
- Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
- Provide support and analysis for special projects or reporting,



as required by Management.

Qualifications we seek in you! Minimum Qualifications

- Relevant years of experience in collections
- Experienced in Team leading and managing
- Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
- Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
- Develop a positive working relationship with internal and external stakeholders
- Solid Microsoft suite skills, including excel, word and PowerPoint
- Solid Google suite knowledge, including G-sheets, Docs and Slides

Preferred Qualifications/ Skills

- Excellent verbal and written communication skills.
- Quick learner and self-starter, capable of working independently or collaboratively.
- Detail oriented and the ability to maintain a high level of accuracy.
- Demonstrated ability to analyse information, think critically, and solve problems.

Why join Genpact?

- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
- Make an impact - Drive change for global enterprises and solve business challenges that matter
- Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

📌 OTC (Collections) - am (Hyderabad)
🏢 Genpact
📍 Hyderabad