Roles and Responsibilities :

- Serve as the first point of contact for Partners across the territory who have customer’s inquiries, requests or issues relating to KL products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution.
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other KL business units as needed Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
- Facilitate a positive and productive team setting




- Leverage collaboration as a tool to solve business and customer problems

Required Skills :

- 6+ years of customer service experience
- Certifications required: Microsoft Server & Workstation VSICM, VMware vSphere CompTIA Security + equivalent
- Experience in or strong interest in the Software and Technology industry preferred
- Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities
- Excellent business communication skills (spoken and written)
- Advanced problem solving/troubleshooting skills
- Ability to explain complex ideas in simple terms
- Proficiency in Microsoft Office Suite Specific language capabilities: fluency in English and French is require

Pay: Up to ₹500,000.00 per year

Work Location: In person

📌 Application Support Engineer (Mumbai Suburban)
🏢 ComUnus Technologies
📍 Mumbai Suburban