Job Opening - CRM Executive / Guest Relations Executive

Department : Customer Relationship Management (CRM) Location : Ahmedabad Open Positions : 3 Industry Preference : Hospitality | Aviation | Luxury Retail | Premium Customer Service

Branch Locations : 1. CG Road Branch

2. Sindhubhavan Road Branch

About MK Jewels

MK Jewels is a premium fine jewellery brand known for luxury craftsmanship, elegant collections, and exceptional customer experiences. We believe in building long-term relationships with our clients through personalized service and hospitality-driven customer engagement.

Role Overview

We are seek polished, well-spoken, and customer-centric professionals for the role of Hostess and CRM Executive / Guest Relations Executive.

Key Responsibilities : Welcome and assist customers warmly while ensuring a premium in-store experience.

Handle customer enquiries, service requests, appointments, and follow-ups through calls, WhatsApp, social media, and walk-ins.

Build and maintain long-term customer relationships through regular engagement and personalized communication.

Coordinate with showroom sales teams for customer appointments, visit planning, lead follow-ups, and conversion support.

Maintain customer records, preferences, birthdays, anniversaries, and important occasions in the CRM system.

Ensure timely customer follow-ups for enquiries, pending visits, feedback, and repeat business opportunities.





Handle customer concerns and complaints professionally while maintaining high service standards.

Support customer engagement activities, events, exhibitions, and loyalty initiatives.

1-4 years of experience in: Hospitality, Aviation, Front Office, Hostess / Guest Relations, CRM / Customer Service, Luxury Retail, Premium Lifestyle Brands.

Excellent communication skills in English, Hindi, and Gujarati preferred.

Presentable personality with robust interpersonal skills.

Customer-focused attitude with patience and professionalism.

Comfortable handling premium and high-value customers.

Basic computer knowledge and familiarity with CRM systems preferred.

Desired Skills

- Strong communication and relationship-building skills
- Pleasant personality and grooming standards
- Good coordination and multitasking abilities
- Ability to handle pressure situations calmly
- Strong follow-up and customer engagement skills
- Service-oriented and hospitality-driven mindset

Why Join MK Jewels?

Opportunity to work with a premium luxury jewellery brand

Professional and growth-oriented work environment

Attractive salary with incentives

Exposure to premium clientele and luxury retail operations

Training and career development opportunities

How to Apply

Work Location : In-person - Ahmedabad

Pay: ₹11,058.59 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Hostess and CRM Executive (Ahmedabad)
🏢 MK Sons Fine Jewels
📍 Ahmedabad