Roles and Responsibilities

Need to have specialization in written & spoken English

- Willingness to work in24x 7 work environment
- Good Knowledge of Audit and Evaluation function
- Analytical bent of mind having Knowledge of Seven Quality tools
- Understanding of the Business situation and capability to address issues

Conduct Transaction quality audits

- Provide Transaction Quality Metrics
- Provide Feedback and suggestions for Process improvement
- Publish Dashboards at defined intervals
- Conduct Root Cause Analysis for Process Deviations
- Drive Quality Initiatives
- Provide data inputs to internal stake holders

Graduation must

- 3-years of work experience in contact centers (Experience in customer service field in a contact center)



and one year Quality experience as QA
- Fluent in English & Hindi is mandate

Perks and Perks

- Role: Quality Auditor / Inspector
- Salary: 1,00,000 - 3,75,000 P.A.
- Industry: BPO / Call Centre
- Functional Area: Quality Assurance
- Role Category: Business Process Quality
- Employment Type: Full Time, Permanent
- Key Skills

BPO

Quality

Customer Service

Customer Support

Skills highlighted with ‘‘ are preferred keyskills

- Education
- UG: Any Graduate

Company Profile :

- Orcapod Consulting Services
- Renowned Client of Orcapod

📌 Urgent - Quality (Bpo) - Kolkata
🏢 Orcapod
📍 Kolkata