Job Title: Inbound Process Associate - Pantaloons : We are seeking a dedicated and customer-focused Inbound Process Associate to join our team at Pantaloons. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support for all their inquiries related to our products and services. This position is crucial for maintaining customer satisfaction and upholding the brand's reputation for quality service. Process : Inbound Customer Service Shift Timing : Day Rotational Shift Week Off : 1 Rotational Week Off

- HSC Fresher OR
- HSC with 1 Year Experience
- Positive communication skills

Salary Details :HSC with 1 Year Experience** CTC: 23,000 In-Hand: 18,000

HSC Fresher CTC: 18,123 In-Hand: 14,000

Key Responsibilities :

- Provide accurate information regarding product details, availability, pricing, promotions, and store locations.
- Assist customers with order placement, tracking,



modifications, and cancellations.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to the appropriate department when necessary.
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a thorough understanding of Pantaloons' products, services, policies, and procedures.
- Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
- Collaborate with other departments to ensure a seamless customer experience.
- Adhere to company guidelines and service level agreements (SLAs) for response times and resolution quality.
- Contribute to team efforts by accomplishing related results as needed.

📌 Pantaloons - Inbound Process (Malad)
🏢 Ace Hiring Solutions
📍 Malad