We are hiring experienced professionals for an International Inbound Voice Process supporting customers with billing-related queries. If you have excellent communication skills and prior international voice experience, this is an excellent opportunity to join a leading global organization with strong career growth.

Key Responsibilities

- Handle inbound customer calls professionally.
- Resolve customer billing concerns and service-related queries.
- Explain billing cycles, due dates, recurring charges, taxes, surcharges, and AutoPay.
- Deliver outstanding customer service while maintaining quality standards.
- Accurately document customer interactions in the CRM system.
- Coordinate with internal teams to resolve complex customer issues.
- Ensure timely and effective resolution of customer concerns.

Eligibility Criteria

- Minimum 12 months of International Inbound Voice BPO experience .
- Minimum qualification :HSC (10+2) or Undergraduate .




- Good understanding of: Billing cycles, Recurring bills, Prorated charges, AutoPay, Service charges & taxes
- Strong communication and problem-solving skills.
- Ability to multitask and work independently.
- Comfortable working in 24×7 rotational shifts .
- Customer-focused with strong logical thinking and ownership mindset.

Benefits :

- Competitive salary package
- Two-way cab facility (within transport boundary)
- Five-day working week
- Rotational shifts
- Excellent growth opportunities opportunities
- Structured learning and development

Hiring Process

- HR Interview
- Operations/UAT Round
- SHL Assessment (Minimum B2 Score Required)

Pay: ₹450,000.00 - ₹500,000.00 per month

Work Location: In person

📌 International Inbound Voice Process Executive (Billing Support) (Pune)
🏢 DIGIT SOLUTION PVT
📍 Pune