- Supervise and coordinate front-of-house staff, including servers, hosts, and support personnel.
- Ensure timely and accurate service of food and beverages to guests.
- Greet and interact with customers, addressing inquiries and resolving complaints promptly.
- Monitor dining area to maintain cleanliness, orderliness, and proper setup.
- Train and mentor staff in service standards, table handling, and customer interaction.
- Manage reservations, seating arrangements, and guest flow during peak hours.
- Coordinate with kitchen staff to ensure smooth communication between front and back of house.
- Monitor inventory of tableware, cutlery, and service items, reporting shortages to management.
- Ensure compliance with hygiene, safety, and service protocols.
Required Skills & Qualifications :
- 2-5 years of experience in a supervisory role in a restaurant, café, or QSR (Quick Service Restaurant).
- Solid leadership, communication, and interpersonal skills.
- Ability to work efficiently under pressure and manage multiple tasks.
- Knowledge of food and beverage service standards.
- Understanding of hygiene and safety regulations.
Preferred :
- Experience in high-volume dining environments.
- Ability to motivate and manage a diverse team.
- Strong problem-solving and customer service skills.