Debt Recovery Telecaller Job Description A Debt Recovery Telecaller is responsible for contacting delinquent customers to collect outstanding payments. This role requires strong communication skills, persistence, and a professional demeanor to effectively resolve payment issues. Responsibilities:

- Contact delinquent customers via phone to remind them of outstanding balances

- Explain payment terms, due dates, and potential consequences of non-payment

- Negotiate payment plans and settlement agreements

- Resolve customer inquiries and complaints

- Maintain accurate records of customer interactions and payment history

- Meet or exceed collection targets

- Adhere to all relevant laws and regulations Skills and Qualifications:

- Excellent verbal and written communication skills

- Strong negotiation and persuasion skills

- Patience and persistence

- Ability to handle difficult customers and stressful situations

- Basic computer skills

- Experience in collections or customer service (preferred) Key Responsibilities:

- Outbound Calling: Initiate calls to delinquent customers to remind them of outstanding balances.

- Debt Collection: Persuade customers to make payments or set up payment plans.

- Negotiation: Negotiate with customers to find mutually agreeable payment solutions.

- Customer Service: Address customer inquiries and concerns in a professional and empathetic manner.

- Record Keeping: Maintain accurate records of customer interactions, payment history,



and account status.

- Compliance: Adhere to all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Key Skills:

- Communication Skills: Excellent verbal and written communication skills to effectively convey information and persuade customers.

- Interpersonal Skills: Ability to build rapport and establish trust with customers, even in difficult situations.

- Problem-Solving Skills: Ability to identify and resolve customer issues and find solutions.

- Negotiation Skills: Strong negotiation skills to reach mutually beneficial agreements.

- Time Management Skills: Effective time management to prioritize tasks and meet deadlines.

- Resilience: Ability to handle rejection and maintain a positive attitude. Additional Considerations:

- Industry-Specific Knowledge: Understanding of the specific industry or type of debt being collected.

- Legal Compliance: Knowledge of relevant laws and regulations to avoid legal issues.

- Ethical Conduct: Adherence to ethical guidelines and practices in debt collection. Benefits:

- Competitive salary and commission structure

- Opportunities for career advancement

- Supportive work environment

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits :

- Adaptable schedule

Education :

- Secondary(10th Pass) (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Debt Recoery Caller (Panchkula)
🏢 MV Enterprises
📍 Panchkula