Position :BPO Executive**

Job Type : Full Time

Key Responsibilities :

- Problem resolution : resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.
- Data Entry : accurately input and update customer information in the database.
- Follow-Up : Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Quality Assurance : Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements.
- Team Collaboration : Work closely with team members and supervisors to achieve individual and team targets.
- Reporting : Prepare and maintain reports on customer interactions, feedback, and issue resolutions.

Qualifications :

- Education : high school diploma or equivalent. A degree in any discipline is preferred.
- Experience : 0-1 years of experience in a customer service or call center environment.
- Communication Skills : Excellent verbal and written communication skills in [language(s) required].
- Technical skills :



proficiency in using computer systems.
- Problem-Solving : Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
- Interpersonal Skills : Ability to build rapport with customers and work effectively in a team environment.
- Adaptability : Flexibility to work in shifts, including weekends and holidays if required.

Preferred Skills :

- Experience with [specific software or tools used in your BPO].
- Knowledge of industry-specific knowledge, e.g., healthcare, finance, etc.
- Multilingual abilities. Freshers can also apply

Job Types : Full time, Permanent

Schedule:

- UK shift (evening shift)

Supplemental Pay:

- Performance bonus

Language :

- English (preferred)

Work Location: On Site

Job Types : Full-time, Permanent, Fresher, Internship

Pay: ₹5,000.00 - ₹30,000.00 per month

Benefits :

- Paid sick time

Work Location: In person

📌 Telesales Executive (Meerut)
🏢 Zytal Info
📍 Meerut