- Make outbound calls to customers to collect outstanding payments and resolve customer complaints
- Negotiate payment plans and settlements with customers.
- Update customer information and account status in the database
- Handle customer inquiries and provide excellent customer service
- Meet or exceed daily/weekly/monthly collection targets
- Accurately enter customer interactions, payments, and account updates into the database
- Maintain accurate and up-to-date records of customer information
- Update customer account status, payment history, and other relevant information
- Ensure data entry is completed in a timely and efficient manner
Additional Responsibilities:
- Collaborate with internal teams (e.g. Sales, Customer Service) to resolve customer issues
- Meet productivity and quality standards as set by the team lead/manager
Requirements :
- Bachelor's degree required
- 0 - 1 year of experience in collections, customer service, or telemarketing
- Good communication and negotiation skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic workplace
- Proficient in Microsoft Office (Excel, Word, Outlook) and database software
- Ability to meet productivity and quality standards