Job Description - GRE (Guest Relation Executive)

Position : Guest Relation Executive (GRE) Department : Front Office / Guest Relations Location : Hotel / Restaurant / Hospitality Industry

Key Responsibilities:

- Welcome guests warmly and ensure a positive guest experience.
- Handle guest inquiries, reservations, and complaints professionally.
- Coordinate with internal departments to fulfill guest requirements.
- Maintain high standards of hospitality and customer service.
- Assist in VIP guest handling and special arrangements.
- Ensure smooth check-in/check-out coordination when required.
- Follow up with guests regarding feedback and satisfaction levels.
- Maintain grooming, hygiene, and qualified communication standards.
- Support front office operations during peak hours.

Requirements :

- Graduate or diploma in Hospitality preferred.
- 1-3 years of experience in hospitality, hotel, restaurant, or customer service.
- Excellent communication and interpersonal skills.
- Pleasing personality and professional grooming.
- Ability to handle guest concerns calmly and efficiently.
- Basic knowledge of MS Office and hotel software is an advantage.
- Flexible to work in shifts.

Skills Required:

- Customer Service
- Communication Skills
- Problem Solving
- Team Coordination
- Guest Handling
- Positive Attitude

Salary : As per industry standards.

Pay: ₹20,000.00 - ₹250,000.00 per month

Work Location: In person

📌 Guest Relation Executive (Restaurants) (Mumbai)
🏢 Binge Consulting
📍 Mumbai