Designation :Technical Implementation Manager & Pre-Sales Solutions Lead

Location: Gurgaon (5 Days Work from Office)

Experience: 6- 10 years (Team handling

Salary : 20 Lpa - 25 Lpa

About the Role

We are looking for a highly motivated and customer-focused Technical Implementation Manager & Pre-Sales Solutions Lead who can seamlessly bridge the gap between sales and delivery. This is a unique dual-role chance for professionals who enjoy both winning customer confidence during the sales cycle and ensuring successful implementation post-sale.

You will spend approximately 50% of your time supporting the sales process through technical solutioning and 50% driving implementation and customer onboarding activities.

Key ResponsibilitiesPre-Sales & Solution Consulting (50%) Technical Discovery & Solution Design

- Conduct detailed technical discovery workshops with prospective customers to understand their business processes, technology landscape, customer service operations, and integration requirements.
- Analyze existing contact center, CRM, knowledge management, and customer experience ecosystems.
- Translate business and technical requirements into scalable solution architectures.
- Design implementation approaches and define project scope, timelines, and technical dependencies.

Product Demonstrations & Proof of Concepts

- Build and deliver customized product demonstrations tailored to customer-specific use cases.
- Develop and execute Proof of Concepts (POCs) and pilot programs to validate solution fit.
- Clearly articulate platform capabilities, integration approaches, and business value propositions.
- Address technical objections and provide solution recommendations during evaluation cycles.

RFP/RFI & Technical Proposal Management

- Own technical responses for RFPs, RFIs, security questionnaires, and compliance assessments.
- Collaborate with sales, product, engineering, and customer success teams to create compelling solution proposals.
- Develop Statements of Work (SOWs), technical scope documents, and implementation plans.
- Ensure proposed solutions align with customer requirements and organizational capabilities.

Enterprise Stakeholder Engagement

- Act as a trusted technical advisor throughout the sales cycle.
- Present solutions confidently to both technical audiences and executive stakeholders.
- Conduct architecture reviews, solution walkthroughs, and technical workshops.
- Support commercial teams in accelerating deal closures and reducing technical risk.

Technical Implementation & Customer Onboarding (50%) End-to-End Project Ownership

- Lead implementation projects from customer kickoff through production go-live.
- Develop implementation plans, project schedules, and deployment strategies.
- Ensure successful onboarding of enterprise customers while meeting agreed timelines and quality standards.

Platform Configuration & Deployment

- Configure platform modules, workflows, user roles, permissions, and business rules.
- Implement customer-specific use cases and solution requirements.
- Validate configurations through testing and customer acceptance processes.

Integration Management

- CRM Platforms
- Contact Center / CCaaS Solutions
- Ticketing Systems
- Identity Management Platforms
- SSO & SAML Solutions
- REST APIs & Webhooks
- Third-Party Business Applications
- Collaborate with customer IT teams to ensure seamless connectivity and data flow.

Data Migration & Validation

- Plan and execute migration of customer content, knowledge assets, and historical data.
- Define migration strategies, validation procedures, and reconciliation processes.
- Ensure data integrity and successful transition into the platform.

Adoption & Enablement

- Deliver administrator and end-user training programs.
- Create onboarding guides, knowledge resources, and best practice documentation.
- Drive user adoption and ensure customers achieve value realization quickly.

Cross-Functional Collaboration

- Coordinate closely with Product, Engineering, Customer Success, and Support teams.
- Escalate and resolve implementation blockers proactively.
- Act as the primary technical point of contact during onboarding and deployment.

Process Improvement & Scalability

- Develop repeatable implementation methodologies and deployment playbooks.
- Build templates, checklists, and documentation frameworks to improve implementation efficiency.
- Contribute to product feedback and continuous improvement initiatives.

Required Skills & Qualifications Experience

- 6-10 years of experience in one or more of the following:

- Technical Pre-Sales

- Solutions Engineering

- Solutions Consulting

- Technical Account Management

- SaaS Implementation

- Customer-Facing Technical Delivery

- Prior experience working with enterprise SaaS platforms is highly preferred.

Technical Skills

- Strong understanding of enterprise software implementation methodologies.
- Hands-on experience

📌 Technical Implementation Manager & Pre-sales Solutions Lead (Delhi)
🏢 Hiring on Behalf of Client
📍 Delhi