Hiring Path :

- Open to the public

Who May Apply/Clarification From the Agency : All Interested Applicants / All Sources

Security Clearance Required : Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details : Marketing Statement : We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary : The work schedule for this position is: Full Time (40 hours per week)

Supervisory Position : Yes

Relocation Expenses Reimbursed : No

Duties

Basic Function of the Position: The position is located in the Information Management Office (IMO), U.S. Embassy New Delhi. Under the supervision of the Information Management Specialist (IMS), the incumbent will be required to supervise the Information Resource Management (IRM) Remote Communications office. S/he will be required to supervise two employees in the section. S/he will be directly responsible for the mission India's mobile phone program. S/he will manage all residential phone and internet billing and first level troubleshooting, and will be responsible for over 700,000 dollars of mobile device inventory and 800,000 dollars in annual billing to a multitude of vendors. The incumbent will act as the primary interface between the user community and vendor and is the senior point of contact in addressing vendor administrative matters. The incumbent will also perform other duties as assigned. Note: The incumbent will occasionally requested to sit late and work overtime during projects or resolving faulty land-line issues.

Qualifications and Evaluations

Requirements : EXPERIENCE : This position requires three years of experience in customer service or data management or administration skills.





(Describe your previous and current job responsibilities in detail on the Education and Experience tab.

Education Requirements : This position requires successful completion of two years of college studies.

Please see the Language requirements listed under Evaluations. Please indicate your proficiency level separately for each of the required languages, using one of the following levels : Level 1, Basic :

- Examples: Basic greetings, phrases, numbers and signs.

Level 2, Limited :

- Examples: Directions, simple questions

Level 3, Good working knowledge :

- Examples: Conversations about familiar topics, complex documents

Level 4, Fluent :

- Examples: Infer nuanced meaning from complex documents

Level 5, Translator :

- Examples: Certified professional translator in this language

Evaluations : LANGUAGE : Level 4 (Fluent ) in English (Speaking, Reading, and Writing) is required. This may be tested.**

AND

Level 4 (Fluent) in Hindi (Speaking, Reading, and Writing) is required.

(Please indicate on the qualifications questionnaire whether you have these required levels.)

EQUAL EMPLOYMENT OPPORTUNITY (EEO) : The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications :



All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits : Agency Benefits : Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in New Delhi, India may receive a compensation package that may include health, separation, and other advantages.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time the conditional offer letter is issued by the HR Office.

Other Information : HIRING PREFERENCE ORDER:

- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEF

📌 Supervisory Administrative Assistant-all Interested (Delhi)
🏢 U.s. Embassy E Consulates In India
📍 Delhi