- Handle customer inquiries related to credit sales, including queries on payment terms, credit limits, and billing.
- Digital generated leads should be able to converted.
- Provide information about available products, services, and special offers on credit sales.
- Address and resolve any issues or concerns related to credit transactions, payment delays, and account discrepancies.
- Offer timely solutions to customer complaints and ensure the process is smooth from start to finish.
- Assist in explaining credit terms, instalment plans, and interest rates.
- Guide customers through the payment process,
ensuring they understand how to make payments on time and avoid penalties.
REQUIREMENTS : Languages known : Hindi (mandatory), English, Telugu, Tamil(Preferrable)
Qualification : Any Graduate
Skills :
- Excellent Communication Skills
- Should be Proficient in Hindi and English
- Customer Service skills
- Robust Verbal and Listening Skills
- Capacity to establish rapport and build trust with customers
- Ability to resolve customer complaints and concerns effectively